I am discerning shopper, so before I decide what to order, I need to talk in details. Girls in your customer's support are very polite. This is good and important. They answered all my questions, gave me advice and dispel doubts concerning shipment, so now I am calm about everything.Thanks.
I want to thank your customer's support for their friendly replies to my inquiries. Truly nice people to deal with. They helped me a lot!
You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.
We offer 2 shipping methods:
1. Trackable Courier Service – 5-9 days.
2. International Unregistered Airmail – 14-21 days.
The orders sent by Trackable Courier Service can be tracked by the tracking number supplied after the order is shipped. You can find your parcel in “Order Status” section. The packages sent by International Unregistered Airmail CANNOT be tracked.